On rare occasions, the Retail Toolkit Ascend Agent may fail to connect and update data to your Retail Toolkit application.  If restarting the Agent using the Retail Toolkit configuration application does not resolve the issue, you can manually restart the Agent service to restore connectivity.

To restart services, follow the steps provided below.  If these steps do not resolve your connectivity issues, please contact us for further support.

Steps to Restore Agent Connectivity

  • Open Agent App 
    • Start > All Programs > Retail Toolkit Agent > Agent Configuration
  • Click Start/Restart Agent button

  • Verify Connection is back up